Health Insurance Online :: News
SHARE

Share this news item!

Customer Wins in Insurance Dispute Over Laser Equipment

Customer Wins in Insurance Dispute Over Laser Equipment

Customer Wins in Insurance Dispute Over Laser Equipment?w=400

The information on this website is general in nature and does not take into account your objectives, financial situation, or needs. Consider seeking personal advice from a licensed adviser before acting on any information.

In a recent ruling, a salon owner successfully contested a claim with her insurance provider concerning a dispute over a laser machine.
This case highlights significant issues around insurance policy interpretation and customer rights.

The crux of the dispute arose when the salon's laser machine broke down in February, and repair costs were estimated at $18,069. The salon owner had insured the machine for $50,000 in December of the previous year, following its second-hand purchase and refurbishment in 2012 for $66,000.

Despite acknowledging the damage, QBE Insurance reduced its compensation to $7,286, citing an underinsurance clause. QBE claimed that due to the model being discontinued, a replacement would necessitate insuring at $155,000.

The insurer's clause stipulated that if the sum insured was less than 80% of the "total new replacement value," the liability could be adjusted accordingly. However, the salon owner challenged this assessment, arguing that a comparable refurbished machine was valued between $30,000 and $45,000.

The Australian Financial Complaints Authority (AFCA) intervened, siding with the salon owner. AFCA declared that policy wording began ambiguous, noting discrepancies in terms such as "full value" and "total new replacement value", creating confusion about the clause's intent.

AFCA clarified: "When the policy is read as a whole, it indicates the laser should be insured for its full value, or what it would cost to replace with a similar laser in a similar condition." They refuted QBE's expectation that the salon owner should have insured the laser for $155,000, indicating she would never recoup more than $50,000 under policy terms.

This ruling mandates QBE to cover the repair costs, less the policy’s deductible. The case emphasizes the importance of clarity in insurance contracts and equitable treatment of claims.



Published:Wednesday, 27th Nov 2024
Author: Paige Estritori

Please Note: We do not endorse any specific products or companies. Some content is sourced from third parties, including press releases, and may not be independently verified for accuracy or completeness.

Share this news item:

Rate this article

Sign in with Google to rate

0 Comments

No comments yet. Be the first to share your thoughts.

Insurance News

Why rural heavy vehicle safety matters for insurance
Why rural heavy vehicle safety matters for insurance
22 Jul 2026: Paige Estritori
The National Heavy Vehicle Regulator’s latest focus on agricultural heavy vehicle safety is a timely reminder for farm, livestock, grain and regional freight operators: safety standards are not just a compliance issue. They can also shape claims outcomes, business interruption, liability exposure and future access to affordable truck insurance. - read more
Why Beauty Businesses Should Recheck Their Insurance Now
Why Beauty Businesses Should Recheck Their Insurance Now
22 Jul 2026: Paige Estritori
Fresh SME insurance reporting has put underinsurance back in the spotlight, with new national survey data indicating that many Australian small businesses are still not reviewing their cover as carefully as their risks are changing. For beauty salon owners, sole traders and mobile beauticians, the message is practical rather than alarming: a policy that suited the business a few years ago may no longer match today’s equipment values, treatment mix, stock levels or operating costs. - read more
What SA’s Workers’ Comp Claims Change Means for Trade Businesses
What SA’s Workers’ Comp Claims Change Means for Trade Businesses
22 Jul 2026: Paige Estritori
South Australian trade businesses should keep an eye on a quiet but important workers’ compensation development. ReturnToWorkSA has begun a procurement process for claims management services, with the current long-running arrangements involving EML and Gallagher Bassett due to end before new services commence from 1 July 2027. - read more
Why CALI’s Advice Push Matters for Workplace Life Cover
Why CALI’s Advice Push Matters for Workplace Life Cover
22 Jul 2026: Paige Estritori
The Council of Australian Life Insurers has renewed its call for Australians to receive simpler guidance about the life insurance they hold through superannuation, sharpening attention on a long-running problem for employers: many workers have cover, but do not clearly understand what it does, when it applies, or whether it remains suitable as their circumstances change. - read more
Why CALI’s Simple Advice Push Matters for Business Owners
Why CALI’s Simple Advice Push Matters for Business Owners
22 Jul 2026: Paige Estritori
The Council of Australian Life Insurers has renewed its push for Australians to receive simpler guidance about life insurance held through superannuation, arguing that many people do not fully understand the cover already attached to their super accounts. For business owners, this is more than a personal finance issue. It is a reminder that default or group cover may sit quietly in the background while the real financial risks of ownership, debt, succession and key-person dependency remain unchecked. - read more
Click for more Insurance News


Health Insurance Articles

How to Choose the Best Family Health Cover for Your Needs
How to Choose the Best Family Health Cover for Your Needs
With healthcare being a critical aspect of every family's well-being in Australia, securing the right family health insurance is not just a necessity but a responsibility. Recognizing the importance of this safety net is the first step towards safeguarding the future health needs of your loved ones. Balancing comprehensive coverage against affordable premiums can seem overwhelming with a multitude of plans available. - read more
Understanding Health Insurance: A Starter's Guide for Young Australians
Understanding Health Insurance: A Starter's Guide for Young Australians
Embarking on the journey of understanding health insurance is a pivotal stride for young Australians. It's a proactive step that embodies responsibility for one's well-being and financial foresight. Health insurance can often seem like a complex affair reserved for a future self, but grappling with its intricacies early can be both economically savvy and health-conscious. - read more
Affordable Health Insurance: How to Find the Best Plan for You
Affordable Health Insurance: How to Find the Best Plan for You
Affordable health insurance refers to insurance plans that offer necessary health coverage at a price within one's financial means. These plans aim to balance cost with the quality of care, providing essential services without excessive financial burden. The goal is to make healthcare accessible to a wider population, ensuring that everyone can maintain their health without going into debt. - read more
Keeping Your Family Protected: The Importance of Adequate Health Insurance Coverage
Keeping Your Family Protected: The Importance of Adequate Health Insurance Coverage
The modern Australian family faces a dynamic and ever-evolving set of health needs, with access to quality healthcare remaining a cornerstone of managing our wellbeing. As these needs shift through the different stages of life, the assurance of having a safety net in place can provide unparalleled peace of mind. It's this sense of security that makes adequate health insurance coverage indispensable in today's fast-paced society. - read more
5 Tips to Save on Health Cover as an Australian Senior
5 Tips to Save on Health Cover as an Australian Senior
Finding the right health insurance coverage is a critical concern for Australian seniors, who often face the dual challenge of managing chronic health conditions and maintaining financial stability in retirement. As the cost of healthcare continues to rise, the importance of securing an affordable health cover that still meets their needs cannot be overstated. - read more

Knowledgebase
Loss of Use:
Insurance coverage that pays for the additional living expenses if your home is uninhabitable due to a covered loss.

Quick Links: | Private Health Insurance Australia | Best Private Health Insurance | Compare Health Insurance Plans | Affordable Health Insurance | Health Insurance Quotes | Private Health Cover | Health Insurance Comparison | Top Health Insurance Providers | Health Insurance Benefits | Health Insurance Premiums | Health Insurance Policies
This website is owned and operated by Clark Family Pty Ltd (ACN 010 281 008) as Trustee for the Clark Family Trust (ABN 35 957 893 714), 43 Larch Street Tallebudgera QLD 4228. Clark Family Pty Ltd is an Authorised Representative (AR 1298860) of Unique Group Broker Services Pty Ltd (AFSL 509434) for financial product referrals and an Authorised Credit Representative (ACR 401491) of Saccasan Pty Ltd (ACL 386297). Check our licensing details on the ASIC registers: Clark Family Pty Ltd ACR, Clark Family Pty Ltd AR, Saccasan Pty Ltd, Unique Group Broker Services.
IMPORTANT: We act solely as an introducer and refer enquiries to licensed third-party brokers, insurers, and lenders. We do not provide financial product advice or credit assistance. We may receive a fee or commission from these third parties in consideration for the referral. Before any action is taken to obtain a product or service referred to by this website, advice should be obtained (from either the third party to whom we refer you or from another qualified intermediary) as to the appropriateness of obtaining those products having regard to your objectives, financial situation and needs. Whilst we have our own process for validating the legitimacy of our referral partners, you should independently verify the credentials and licensing of any adviser or provider you engage. Visit the ASIC website for further information.