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health.insuranceonline.com.au

How can we help you today?

Whether you’d like to explore Health Insurance Online options, check your eligibility, or learn more about our referral services, we’re here to assist. You can start your enquiry online and connect directly with a licensed professional suited to your needs.

We also value your feedback and suggestions — they help us continually improve the Health Insurance Online experience and ensure our services meet the needs of our users.

For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.

Contact Details

Mailing Address:
PO Box 1183
Palm Beach, Queensland, Australia 4221

Office Location:
43 Larch Street
Tallebudgera, Queensland, Australia 4228

Complaints Handling

If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.

If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:

For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):

Privacy and Information Handling

Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.

Licensing and Regulatory Information

This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.

Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).

For more information about licensing and regulatory matters, please visit the ASIC website.

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Insurance News

APRA Enforces New Licence Conditions on Fiducian
APRA Enforces New Licence Conditions on Fiducian
19 May 2026: Paige Estritori
The Australian Prudential Regulation Authority (APRA) has recently imposed additional licence conditions on Fiducian Portfolio Services Limited (Fiducian) to address significant concerns regarding its investment governance frameworks and board effectiveness. This action underscores APRA's commitment to ensuring robust oversight within the superannuation sector. - read more
Australia Bans Use of Genetic Test Results in Life Insurance Underwriting
Australia Bans Use of Genetic Test Results in Life Insurance Underwriting
19 May 2026: Paige Estritori
In a landmark move, the Australian Parliament has passed legislation prohibiting life insurers from using adverse genetic test results in their underwriting processes. This reform is set to take effect on 8 October 2026, marking a significant step towards eliminating genetic discrimination in the insurance industry. - read more
Zurich Australia Announces Acquisition of ClearView Wealth
Zurich Australia Announces Acquisition of ClearView Wealth
19 May 2026: Paige Estritori
Zurich Financial Services Australia has announced its agreement to acquire ClearView Wealth for approximately A$415 million. This strategic acquisition is poised to enhance Zurich's footprint in the Australian life insurance sector, combining its robust capital foundation with ClearView's established product and advisory relationships. - read more
APRA's Updated Capital Framework: A Boost for Longevity Products
APRA's Updated Capital Framework: A Boost for Longevity Products
19 May 2026: Paige Estritori
The Australian Prudential Regulation Authority (APRA) has recently refined its capital framework for longevity products, including annuities, aiming to foster innovation and enhance financial security for retirees. This move is part of APRA's ongoing efforts to create a supportive environment for the development of products that provide Australians with stable income streams during retirement. - read more
Regulatory Review: Life Insurers' Progress on Premium Practices
Regulatory Review: Life Insurers' Progress on Premium Practices
19 May 2026: Paige Estritori
The Australian Prudential Regulation Authority (APRA) and the Australian Securities and Investments Commission (ASIC) have provided an update on their joint review of life insurance premium practices. This review was initiated in response to concerns that frequent and substantial premium increases may not align with policy terms or policyholder expectations. - read more
Health Insurance Articles

The Ultimate Guide to Comparing Health Insurance Plans in Australia
The Ultimate Guide to Comparing Health Insurance Plans in Australia
Australia is renowned for its iconic landmarks, diverse ecosystems, and robust healthcare system. While the public healthcare system, Medicare, provides essential health services, it might not cover everything. The allure of private health coverage lies in its promise of broader options, reduced wait times, and coverage for services not included in Medicare, like dental and optical care. - read more
Understanding the Basics of Australian Health Insurance
Understanding the Basics of Australian Health Insurance
Health insurance is a critical part of maintaining your well-being and financial stability. In Australia, understanding the basics of health insurance can help you make informed decisions that protect you during unforeseen medical events. - read more
What to Look for in Basic Health Insurance Cover
What to Look for in Basic Health Insurance Cover
Welcome to our discussion on basic health insurance cover, a topic that is crucial yet often overlooked in the hustle and bustle of everyday life. Navigating the world of health insurance can be daunting, but understanding your options is vital for peace of mind and financial stability. - read more
Insider Secrets to Finding Cost-Efficient Health Insurance
Insider Secrets to Finding Cost-Efficient Health Insurance
Health insurance in Australia is a crucial aspect of ensuring you and your family receive the medical care needed without facing exorbitant costs. The healthcare system, consisting of both public and private sectors, offers various options to suit different needs and budgets. While the public sector (Medicare) provides essential services, private health insurance offers additional benefits such as faster access to services, choice of doctor, and coverage for services not included in Medicare. - read more
How to Choose the Best Family Health Cover for Your Needs
How to Choose the Best Family Health Cover for Your Needs
With healthcare being a critical aspect of every family's well-being in Australia, securing the right family health insurance is not just a necessity but a responsibility. Recognizing the importance of this safety net is the first step towards safeguarding the future health needs of your loved ones. Balancing comprehensive coverage against affordable premiums can seem overwhelming with a multitude of plans available. - read more

Knowledgebase
Coinsurance:
A percentage of the cost of a covered healthcare service that you pay after you have paid your deductible.