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For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.
Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
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The Insurance Council of Australia (ICA) has recently highlighted the pressing need for reforms aimed at reducing the escalating insurance costs burdening small businesses across the nation. In a comprehensive white paper released on 15 October 2025, the ICA underscores how outdated state and territory civil liability laws, which have remained unreviewed for nearly a quarter of a century, are significantly contributing to the surge in insurance premiums. - read more
Recent reports have brought to light the growing concern among Australian small businesses regarding the steep rise in insurance premiums. According to a submission by Business Chamber Queensland to the Parliamentary Joint Committee on Corporations and Financial Services, insurance costs have now surpassed other common financial pressures such as energy, wages, and fuel for many small enterprises. - read more
As Australian small and medium-sized enterprises (SMEs) navigate the complexities of the current business environment, staying abreast of emerging insurance trends is crucial. A recent analysis has identified five key trends that are set to shape the insurance landscape for SMEs in 2026. - read more
Australia's non-life insurance industry has showcased remarkable resilience in the face of an increasingly complex risk environment. According to a recent report by AM Best, the sector achieved a total insurance revenue of approximately AUD 77.7 billion for the fiscal year ending 30 June 2025. This performance underscores the industry's capacity to navigate volatile market conditions effectively. - read more
The Insurance Council of Australia (ICA) has released new data indicating that extreme weather events in 2025 resulted in insured losses totaling AUD 4.8 billion. This figure represents a significant 727% increase compared to the previous year, underscoring the escalating impact of climate-related incidents on the insurance sector. - read more
In Australia, health insurance plays a significant role in ensuring individuals can access quality medical care without incurring prohibitive costs. - read more
Finding the right health insurance coverage is a critical concern for Australian seniors, who often face the dual challenge of managing chronic health conditions and maintaining financial stability in retirement. As the cost of healthcare continues to rise, the importance of securing an affordable health cover that still meets their needs cannot be overstated. - read more
Embarking on the journey of understanding health insurance is a pivotal stride for young Australians. It's a proactive step that embodies responsibility for one's well-being and financial foresight. Health insurance can often seem like a complex affair reserved for a future self, but grappling with its intricacies early can be both economically savvy and health-conscious. - read more
In today's rapidly changing health insurance landscape in Australia, keeping track of costs and coverage can be daunting. Many Australians find themselves grappling with high premiums that seem to increase year after year. - read more
The dawn of the digital age has significantly transformed the way we approach nearly every aspect of our lives, and the domain of health insurance is no exception. With the arrival of innovative digital tools, the health insurance landscape has undergone a striking evolution, allowing for unprecedented accessibility and convenience in managing healthcare coverage. - read more
Knowledgebase
Liability Insurance: A type of insurance that provides protection against claims resulting from injuries and damage to people and/or property.
