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How can we help you today?

Whether you’d like to explore Health Insurance Online options, check your eligibility, or learn more about our referral services, we’re here to assist. You can start your enquiry online and connect directly with a licensed professional suited to your needs.

We also value your feedback and suggestions — they help us continually improve the Health Insurance Online experience and ensure our services meet the needs of our users.

For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.

Contact Details

Mailing Address:
PO Box 1183
Palm Beach, Queensland, Australia 4221

Office Location:
43 Larch Street
Tallebudgera, Queensland, Australia 4228

Complaints Handling

If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.

If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:

For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):

Privacy and Information Handling

Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.

Licensing and Regulatory Information

This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.

Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).

For more information about licensing and regulatory matters, please visit the ASIC website.

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Insurance News

HESTA's 12% Insurance Fee Reduction: What It Means for Real Estate Professionals
HESTA's 12% Insurance Fee Reduction: What It Means for Real Estate Professionals
07 Jun 2026: Paige Estritori
HESTA, a leading superannuation fund, has announced a significant reduction in insurance fees, averaging 12% across all cover types, effective from 1 July 2026. This initiative aims to provide more accessible and affordable insurance coverage for its members, including real estate professionals who rely on comprehensive protection. - read more
IAG's $505 Million Profit: Navigating Weather Challenges in the Insurance Sector
IAG's $505 Million Profit: Navigating Weather Challenges in the Insurance Sector
07 Jun 2026: Paige Estritori
Insurance Australia Group (IAG), a prominent player in the Australian insurance market, has reported a net profit after tax of $505 million for the first half of the 2026 financial year. This figure represents a decrease from the $778 million recorded in the corresponding period of the previous year, primarily due to the impact of severe seasonal weather events. - read more
Suncorp's $2.4 Billion Reinsurance Deal: Implications for the Insurance Market
Suncorp's $2.4 Billion Reinsurance Deal: Implications for the Insurance Market
07 Jun 2026: Paige Estritori
Suncorp, a leading Australian general insurer, has successfully secured up to $2.4 billion in reinsurance protection over a five-year period. This strategic move has positively influenced the company's fiscal 2026 growth outlook, leading to a significant surge in its share value. - read more
ICA Advocates for Overhaul of Civil Liability Laws to Ease Insurance Burden
ICA Advocates for Overhaul of Civil Liability Laws to Ease Insurance Burden
07 Jun 2026: Paige Estritori
The Insurance Council of Australia (ICA) has recently called for urgent reforms to outdated state and territory civil liability laws, highlighting their significant contribution to the rising insurance costs faced by small businesses and community organisations. These laws, many of which have not been reviewed in nearly 25 years, are increasingly seen as inadequate in addressing the complexities of modern liability claims. - read more
ACCC Approves Uniting Church's National Insurance Purchasing Program
ACCC Approves Uniting Church's National Insurance Purchasing Program
07 Jun 2026: Paige Estritori
The Australian Competition and Consumer Commission (ACCC) has granted a six-year authorisation for the Uniting Church's national insurance purchasing program, a move anticipated to reduce premiums and deliver better outcomes for the organisation's diverse operations. - read more
Health Insurance Articles

How to Choose the Best Family Health Cover for Your Needs
How to Choose the Best Family Health Cover for Your Needs
With healthcare being a critical aspect of every family's well-being in Australia, securing the right family health insurance is not just a necessity but a responsibility. Recognizing the importance of this safety net is the first step towards safeguarding the future health needs of your loved ones. Balancing comprehensive coverage against affordable premiums can seem overwhelming with a multitude of plans available. - read more
5 Common Mistakes to Avoid When Selecting Family Health Insurance
5 Common Mistakes to Avoid When Selecting Family Health Insurance
Choosing the right family health insurance can feel like navigating a maze. With so many options and factors to consider, it's no wonder many Australians find the process overwhelming. The stakes are high, as the wrong choice could not only impact your family's access to healthcare but also strain your finances. - read more
Unlocking Affordable Health Insurance: Tips to Reduce Your Premiums
Unlocking Affordable Health Insurance: Tips to Reduce Your Premiums
The current health insurance landscape in Australia can be quite confusing for many people. With numerous options available, it’s not always clear which to choose to balance your budget with your needs. Premiums are on the rise, and Australians are becoming increasingly concerned about the costs of maintaining adequate coverage. - read more
Is Private Health Insurance Worth It? Exploring the Benefits
Is Private Health Insurance Worth It? Exploring the Benefits
In Australia, health insurance plays a significant role in ensuring individuals can access quality medical care without incurring prohibitive costs. - read more
What to Look for in Basic Health Insurance Cover
What to Look for in Basic Health Insurance Cover
Welcome to our discussion on basic health insurance cover, a topic that is crucial yet often overlooked in the hustle and bustle of everyday life. Navigating the world of health insurance can be daunting, but understanding your options is vital for peace of mind and financial stability. - read more

Knowledgebase
Waiting Period:
The time period that must pass after filing a claim before the insurance coverage becomes effective or benefits are paid.