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health.insuranceonline.com.au

How can we help you today?

Whether you’d like to explore Health Insurance Online options, check your eligibility, or learn more about our referral services, we’re here to assist. You can start your enquiry online and connect directly with a licensed professional suited to your needs.

We also value your feedback and suggestions — they help us continually improve the Health Insurance Online experience and ensure our services meet the needs of our users.

For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.

Contact Details

Mailing Address:
PO Box 1183
Palm Beach, Queensland, Australia 4221

Office Location:
43 Larch Street
Tallebudgera, Queensland, Australia 4228

Complaints Handling

If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.

If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:

For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):

Privacy and Information Handling

Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.

Licensing and Regulatory Information

This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.

Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).

For more information about licensing and regulatory matters, please visit the ASIC website.

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Insurance News

ACCC Halts IAG's Bid to Acquire RAC WA's Insurance Division
ACCC Halts IAG's Bid to Acquire RAC WA's Insurance Division
05 May 2026: Paige Estritori
The Australian Competition and Consumer Commission (ACCC) has recently opposed Insurance Australia Group's (IAG) proposed acquisition of the Royal Automobile Club of Western Australia's (RAC WA) insurance division. This decision stems from concerns that the merger would significantly reduce competition within Western Australia's insurance market, potentially leading to higher premiums for consumers. - read more
Unprecedented Rise in Mental Health Insurance Claims Challenges Super Funds
Unprecedented Rise in Mental Health Insurance Claims Challenges Super Funds
05 May 2026: Paige Estritori
Australia is witnessing a significant increase in mental health-related insurance claims, particularly within superannuation funds. This surge has led to calls for more efficient processing and faster payouts to support individuals facing mental health challenges. - read more
APRA Urges Immediate Investment in Extreme Weather Mitigation Strategies
APRA Urges Immediate Investment in Extreme Weather Mitigation Strategies
05 May 2026: Paige Estritori
The Australian Prudential Regulation Authority (APRA) has released a pivotal report in 2026, emphasising the urgent need for substantial action and investment to shield communities from the increasing impacts of extreme weather events. The Insurance Climate Vulnerability Assessment (ICVA) serves as a stress test, modelling potential future scenarios rather than forecasting specific outcomes. However, the risks outlined are already becoming evident, reinforcing the insurance industry's calls for urgent intervention to mitigate extreme weather risks. - read more
AUSactive's New Insurance Offering: Comprehensive Protection at Reduced Costs
AUSactive's New Insurance Offering: Comprehensive Protection at Reduced Costs
05 May 2026: Paige Estritori
In a significant development for the fitness industry, AUSactive has unveiled a new insurance product specifically designed for exercise and active health professionals. This initiative, developed in partnership with global insurance broker Marsh, aims to provide enhanced protection while offering lower premiums compared to existing market options. - read more
Upcoming Increase in Private Health Insurance Premiums: What You Need to Know
Upcoming Increase in Private Health Insurance Premiums: What You Need to Know
05 May 2026: Paige Estritori
The Australian government has approved an average increase of 4.41% in private health insurance premiums, set to take effect in April 2026. This marks the most significant rise since 2017 and reflects the escalating costs associated with medical and hospital services. - read more
Health Insurance Articles

Affordable Health Insurance: How to Find the Best Plan for You
Affordable Health Insurance: How to Find the Best Plan for You
Affordable health insurance refers to insurance plans that offer necessary health coverage at a price within one's financial means. These plans aim to balance cost with the quality of care, providing essential services without excessive financial burden. The goal is to make healthcare accessible to a wider population, ensuring that everyone can maintain their health without going into debt. - read more
Unlocking Affordable Health Insurance: Tips to Reduce Your Premiums
Unlocking Affordable Health Insurance: Tips to Reduce Your Premiums
The current health insurance landscape in Australia can be quite confusing for many people. With numerous options available, it’s not always clear which to choose to balance your budget with your needs. Premiums are on the rise, and Australians are becoming increasingly concerned about the costs of maintaining adequate coverage. - read more
Insider Secrets to Finding Cost-Efficient Health Insurance
Insider Secrets to Finding Cost-Efficient Health Insurance
Health insurance in Australia is a crucial aspect of ensuring you and your family receive the medical care needed without facing exorbitant costs. The healthcare system, consisting of both public and private sectors, offers various options to suit different needs and budgets. While the public sector (Medicare) provides essential services, private health insurance offers additional benefits such as faster access to services, choice of doctor, and coverage for services not included in Medicare. - read more
Smart Strategies to Lower Your Health Insurance Premiums
Smart Strategies to Lower Your Health Insurance Premiums
In today's rapidly changing health insurance landscape in Australia, keeping track of costs and coverage can be daunting. Many Australians find themselves grappling with high premiums that seem to increase year after year. - read more
The Role of Health Insurance in Supporting Preventive Care
The Role of Health Insurance in Supporting Preventive Care
Preventive healthcare refers to measures taken to prevent diseases, rather than treating them after they occur. This includes actions like regular health screenings, vaccinations, and adopting healthy lifestyle practices. - read more

Knowledgebase
Moral Hazard:
The concept that individuals may take on more risk when they do not bear the full consequences of that risk, often relevant in insurance scenarios.