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Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.
Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
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Insurance taxes are back in industry headlines, with renewed pressure on Australian governments to address the levies, duties and charges that can add to the cost of keeping cover in place. For tradies, this is not just a policy debate in Canberra or state parliament. It can flow through to the real cost of protecting tools, vehicles, workshops, stock, public liability exposures and business interruption risks. - read more
APRA’s latest life insurance performance data has again drawn attention to the balancing act facing Australian life insurers: keeping products financially sustainable while maintaining cover that households can understand and afford. For consumers, the headline is not simply whether insurers are profitable. It is whether that performance flows through to more stable premiums, clearer products and better long-term claims support. - read more
Farmer criticism of the Bureau of Meteorology’s redesigned website is more than a technology complaint. For rural businesses, fast and familiar access to weather information can influence decisions about spraying, harvesting, moving livestock, protecting machinery and preparing for severe events. When that information becomes harder to navigate, even temporarily, the practical impact can be felt at the farm gate. - read more
Recent industry reporting on APRA’s latest general insurance performance data points to a healthier operating environment for Australian insurers. Underwriting results have improved, investment income has supported profitability, and the sector remains strongly capitalised. For small and medium-sized businesses, the headline is encouraging, but it should not be read as a simple promise of cheaper cover across every policy class. - read more
Fresh industry discussion around retail crime is a timely reminder that shop insurance is not only about large-scale disasters. For many Australian retailers, the more immediate risks are break-ins, shoplifting, vandalism, smashed glass, damaged fixtures and the trading disruption that follows. These incidents may be smaller than a flood or fire, but repeated losses can still put pressure on cash flow and margins. - read more
Health insurance is a crucial aspect of financial planning for individuals and families alike. It provides protection against unexpected medical costs and ensures that you have access to necessary healthcare services when you need them most. - read more
Embarking on the journey of understanding health insurance is a pivotal stride for young Australians. It's a proactive step that embodies responsibility for one's well-being and financial foresight. Health insurance can often seem like a complex affair reserved for a future self, but grappling with its intricacies early can be both economically savvy and health-conscious. - read more
The dawn of the digital age has significantly transformed the way we approach nearly every aspect of our lives, and the domain of health insurance is no exception. With the arrival of innovative digital tools, the health insurance landscape has undergone a striking evolution, allowing for unprecedented accessibility and convenience in managing healthcare coverage. - read more
Preventive healthcare refers to measures taken to prevent diseases, rather than treating them after they occur. This includes actions like regular health screenings, vaccinations, and adopting healthy lifestyle practices. - read more
Health insurance is a critical part of maintaining your well-being and financial stability. In Australia, understanding the basics of health insurance can help you make informed decisions that protect you during unforeseen medical events. - read more
Knowledgebase
Term Life Insurance: A form of life insurance that is a pure protection policy with no cash or maturity value which lasts for a specific length of time, called a term.
