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How can we help you today?

Whether you’d like to explore Health Insurance Online options, check your eligibility, or learn more about our referral services, we’re here to assist. You can start your enquiry online and connect directly with a licensed professional suited to your needs.

We also value your feedback and suggestions — they help us continually improve the Health Insurance Online experience and ensure our services meet the needs of our users.

For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.

Contact Details

Mailing Address:
PO Box 1183
Palm Beach, Queensland, Australia 4221

Office Location:
43 Larch Street
Tallebudgera, Queensland, Australia 4228

Complaints Handling

If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.

If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:

For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):

Privacy and Information Handling

Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.

Licensing and Regulatory Information

This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.

Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).

For more information about licensing and regulatory matters, please visit the ASIC website.

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Insurance News

Why Firmer Cattle Prices Should Trigger an Insurance Check
Why Firmer Cattle Prices Should Trigger an Insurance Check
15 Sep 2026: Paige Estritori
Recent rural market reporting has pointed to firmer cattle values across parts of eastern Australia, with improved seasonal confidence, restocker demand and tighter supply helping support prices in a number of saleyards. For producers, stronger prices are welcome after a period of difficult seasonal and cost pressures. But there is also a quieter insurance issue sitting behind the market lift: if livestock values rise, the financial exposure carried by the farm may rise with them. - read more
Softer premiums do not remove the need for sharper cover checks
Softer premiums do not remove the need for sharper cover checks
15 Sep 2026: Paige Estritori
Recent commercial insurance market commentary points to a more favourable pricing environment for many Australian business buyers, with competition returning in some lines after several years of tougher renewal conditions. For consultants, this is welcome news, but it should not be mistaken for a signal that professional risk has become simple or low-cost to insure. - read more
Why Cyber Insurance Reviews Are Becoming More Urgent
Why Cyber Insurance Reviews Are Becoming More Urgent
15 Sep 2026: Paige Estritori
Cyber insurance has moved from a specialist add-on to a mainstream business risk issue. Recent industry commentary points to a more selective market: insurers are examining security controls, data handling and outsourced technology dependencies before offering terms. For many Australian small businesses, that means a renewal is no longer just a price conversation. It is a test of whether the business can show how it prevents, detects and recovers from an incident. - read more
Affordability Pressure Is Changing the Risk Picture for Landlords
Affordability Pressure Is Changing the Risk Picture for Landlords
15 Sep 2026: Paige Estritori
Recent rental market commentary is again highlighting a practical issue for Australian landlords: tenant affordability is becoming a stronger force in how rental demand behaves. While many areas remain tight by historical standards, rising living costs and stretched household budgets are changing what renters can absorb, where they look, and how long they stay. - read more
What Electric Heavy Vehicles Mean for Truck Insurance
What Electric Heavy Vehicles Mean for Truck Insurance
10 Sep 2026: Paige Estritori
Recent transport and fleet industry coverage continues to point to a steady increase in electric and low-emission heavy vehicles across Australian logistics operations. For many operators, the attraction is clear: quieter vehicles, lower tailpipe emissions, potential fuel savings and stronger alignment with customer sustainability targets. But the insurance conversation is now becoming more detailed than simply replacing a diesel truck with an electric one. - read more
Health Insurance Articles

Private health insurance rebate, Lifetime Health Cover and Medicare Levy Surcharge explained
Private health insurance rebate, Lifetime Health Cover and Medicare Levy Surcharge explained
The private health insurance rebate, Lifetime Health Cover loading and Medicare Levy Surcharge can all affect what Australians pay for private health cover. This guide explains how each rule works, how they interact, and what to check before choosing or reviewing a policy. - read more
Ambulance cover in Australia and how it relates to private health insurance
Ambulance cover in Australia and how it relates to private health insurance
Ambulance costs in Australia can depend on where you live, where you need care and what your policy includes. This guide explains how ambulance cover works, whether Medicare usually pays, and what to check when comparing private health insurance. - read more
5 Common Mistakes to Avoid When Selecting Family Health Insurance
5 Common Mistakes to Avoid When Selecting Family Health Insurance
Choosing the right family health insurance can feel like navigating a maze. With so many options and factors to consider, it's no wonder many Australians find the process overwhelming. The stakes are high, as the wrong choice could not only impact your family's access to healthcare but also strain your finances. - read more
Smart Strategies to Lower Your Health Insurance Premiums
Smart Strategies to Lower Your Health Insurance Premiums
In today's rapidly changing health insurance landscape in Australia, keeping track of costs and coverage can be daunting. Many Australians find themselves grappling with high premiums that seem to increase year after year. - read more
Don't Fall for These Health Insurance Misconceptions
Don't Fall for These Health Insurance Misconceptions
Private health insurance is an essential consideration for many Australians. It provides peace of mind, knowing that you and your family have access to the best possible healthcare when needed. - read more

Knowledgebase
Insurance Premium:
The periodic amount paid for the purchase of insurance.