Health Insurance Online :: Contact Us

Contact Health Insurance Online

health.insuranceonline.com.au

How can we help you today?

Whether you’d like to explore Health Insurance Online options, check your eligibility, or learn more about our referral services, we’re here to assist. You can start your enquiry online and connect directly with a licensed professional suited to your needs.

We also value your feedback and suggestions — they help us continually improve the Health Insurance Online experience and ensure our services meet the needs of our users.

For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.

Contact Details

Mailing Address:
PO Box 1183
Palm Beach, Queensland, Australia 4221

Office Location:
43 Larch Street
Tallebudgera, Queensland, Australia 4228

Complaints Handling

If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.

If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:

For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):

Privacy and Information Handling

Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.

Licensing and Regulatory Information

This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.

Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).

For more information about licensing and regulatory matters, please visit the ASIC website.

Follow us!

We are a proud member of the Financial Services Online network!

Connect with us on your favourite social media platform for the latest financial news, views, resources and information.


Insurance News

Life Insurers Under Scrutiny for Rising Delays in Claim Payments
Life Insurers Under Scrutiny for Rising Delays in Claim Payments
14 Jun 2026: Paige Estritori
Recent findings from the Life Insurance Code Compliance Committee (Life CCC) have revealed a concerning 67% increase in violations related to delayed income protection and Total and Permanent Disability (TPD) claim payments by Australian life insurers. This surge in breaches has left many policyholders facing financial uncertainty during already challenging times. - read more
Addressing Australia's Life Insurance Underinsurance Crisis: Calls for Regulatory Change
Addressing Australia's Life Insurance Underinsurance Crisis: Calls for Regulatory Change
14 Jun 2026: Paige Estritori
Australia's life insurance industry is currently grappling with a significant underinsurance gap, described by industry leaders as a 'perfect storm' of challenges. This situation arises from a combination of social, economic, and regulatory factors that have led to decreased engagement with life insurance products, particularly among younger Australians. - read more
Australian Government Unveils $27 Million Drought Resilience Fund
Australian Government Unveils $27 Million Drought Resilience Fund
14 Jun 2026: Paige Estritori
In response to ongoing drought conditions affecting various regions, the Australian government has introduced a $27 million funding package designed to enhance the resilience of farmers and rural communities against future droughts and extreme weather events. This initiative underscores the government's commitment to supporting the agricultural sector in mitigating the impacts of climate variability. - read more
InsurABLE's New Model Aims to Revolutionize Drought Insurance for Farmers
InsurABLE's New Model Aims to Revolutionize Drought Insurance for Farmers
14 Jun 2026: Paige Estritori
InsurABLE, a company specializing in agricultural insurance solutions, has unveiled a groundbreaking model designed to offer Australian farmers financial protection against the adverse effects of drought. This initiative comes at a time when climate variability poses significant challenges to the agricultural sector. - read more
Rise in Farm Fatalities Linked to Side-by-Side Vehicle Accidents
Rise in Farm Fatalities Linked to Side-by-Side Vehicle Accidents
14 Jun 2026: Paige Estritori
Recent statistics have revealed a concerning increase in farm-related fatalities across Australia, with side-by-side vehicles (SSVs) emerging as the leading cause of these tragic incidents. This marks the first time SSVs have surpassed tractors and quad bikes in fatality statistics, underscoring the need for immediate attention to farm safety practices. - read more
Health Insurance Articles

The Role of Health Insurance in Supporting Preventive Care
The Role of Health Insurance in Supporting Preventive Care
Preventive healthcare refers to measures taken to prevent diseases, rather than treating them after they occur. This includes actions like regular health screenings, vaccinations, and adopting healthy lifestyle practices. - read more
Smart Strategies to Lower Your Health Insurance Premiums
Smart Strategies to Lower Your Health Insurance Premiums
In today's rapidly changing health insurance landscape in Australia, keeping track of costs and coverage can be daunting. Many Australians find themselves grappling with high premiums that seem to increase year after year. - read more
The Benefits of Private Health Insurance for Families: Is It Worth the Cost?
The Benefits of Private Health Insurance for Families: Is It Worth the Cost?
Health insurance is a crucial aspect of financial planning for individuals and families alike. It provides protection against unexpected medical costs and ensures that you have access to necessary healthcare services when you need them most. - read more
The Ultimate Guide to Comparing Health Insurance Plans in Australia
The Ultimate Guide to Comparing Health Insurance Plans in Australia
Australia is renowned for its iconic landmarks, diverse ecosystems, and robust healthcare system. While the public healthcare system, Medicare, provides essential health services, it might not cover everything. The allure of private health coverage lies in its promise of broader options, reduced wait times, and coverage for services not included in Medicare, like dental and optical care. - read more
What to Look for in Basic Health Insurance Cover
What to Look for in Basic Health Insurance Cover
Welcome to our discussion on basic health insurance cover, a topic that is crucial yet often overlooked in the hustle and bustle of everyday life. Navigating the world of health insurance can be daunting, but understanding your options is vital for peace of mind and financial stability. - read more

Knowledgebase
Occupational Hazard:
A risk associated with the nature of a particular occupation, which may affect insurance premiums.