Amid Surging Profits, The Insurance Sector Faces Public Perception Hurdles

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With the latest release of its annual Radar report, Taylor Fry anticipates that the surge in earnings will prompt heightened scrutiny on pricing practices and fairness in the industry, especially as consumers feel the pinch of affordability pressures. Principal Scott Duncan emphasises that examining insurance through a one-year lens is insufficient, given the industry's inherent volatility and the unpredictable nature of catastrophe experiences and investment returns.

Scott Duncan elaborates that insurance functions as an economic shock absorber, stabilising households and the broader economy. Taylor Fry's extended analysis of share prices indicates that the sector's performance aligns with the broader market over the past decade due to its risk absorption capacity.

Primary insurers reported a $6.7 billion profit last financial year, buoyed by previous premium hikes and reserve releases. The reinsurance sector also demonstrated resilience with earnings of $600,000, even as the market softened.

The household insurance line achieved its best service result in over a decade at $1.16 billion, despite a decline in risks written as consumers shift towards higher excesses to manage costs. The domestic motor sector thrived thanks to favourable claim results, overshadowing the concerns about supply chains not translating into increased claim volumes.

Meanwhile, the commercial property market is on a downturn, and the renewable energy shift is spotlighting risks associated with lithium-ion battery fires and solar panel hail damage. The rise in artificial intelligence adoption is another focal point as insurers aim for more efficient customer outcomes. The industry is now turning its attention to AI governance, data security, and cyber risk management.

Published:Thursday, 2nd Oct 2025
Source: Paige Estritori

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